1 reviews | Active since Dec 2017
Pathetic service
We bought the fridge about 8 years ago. 3 weeks ago I logged a query to request a quote on repairs (Ref ***). A week later I followed up as no one has phoned us and they said they will escalate the query - still NO response. 2 days ago I phoned the Cape Town branch and they said they would ask a manager to call me back - again it is 2 days later and still no response.
It is pathetic how poor Defy's service is in times like these.
There is an internal leak in the freezer part of the fridge, so we cannot use the freezer. Can you please find the time to give me an estimate of what the cost will be to have this repaired. I had a retired service manager of Defy at my place that confirmed the problem, but he cannot work on it.
So instead of waiting another 3 weeks for somebody to phone me, and then another 6 weeks for somebody to show up, collect my money and tell me what I know and another 6 weeks to collect the freezer, leaving me with another 2 months without a fridge so that it can be fixed....can you please tell me more or less what the cost will be to repair an internal gas leak in the freezer part so that I can decide whether I am going this route or need to buy a new fridge
Thank you for getting in touch with us and we'd like to apologise for the inconvenience you've experienced. According to our Service Team Advisor, the call out fee for a Defy technician is R630 for the first hour thereafter R170 for every 30 minutes going forward excluding parts. The Service Team advised that they cannot advise on the pricing of part as technician has to call out first to inspect the unit.
Please be further advised that the Cape Town Field Service Manager has advised that due to age and description of fault it is more viable to purchase a new fridge with a three year warranty.
Kind regards,
Defy Marketing
Thank you for getting in touch with us and we'd like to apologise for the inconvenience you've experienced. According to our Service Team Advisor, the call out fee for a Defy technician is R630 for the first hour thereafter R170 for every 30 minutes going forward excluding parts. The Service Team advised that they cannot advise on the pricing of part as technician has to call out first to inspect the unit.
Please be further advised that the Cape Town Field Service Manager has advised that due to age and description of fault it is more viable to purchase a new fridge with a three year warranty.
Kind regards,
Defy Marketing