Pathetic products and even worse after sale service

I am absolutely appalled at the pathetic service rendered by DEFY.

Firstly, the call centre agents have no listening skills. I had to explain myself over and over before the person understood what I was saying.

Eventually after being sent from pillar to post the service call was logged.

The technician contacted me Friday (7 May 2021), to make arrangements to attend to my cookerhood that exploded, on Monday 10 May 2021. I had to put in a leave day to be at home for the technician to attend to the issue.

I've been sitting here whole day waiting like an idiot for this technician and even called the contact centre again to make sure that the system has been updated for my issue to be attended to today. Several attempts to contact the technician proved unsuccessful as his phone was off the entire day. An entire day wasted, a waste of economic productivity too and a waste of my hard earned leave day.

Begs the question whether DEFY lives up to their motto of BELIEVE IN BETTER. Makes me believe that everyone at DEFY are ***********, to say the least.

I'm disgusted that in this day and age service standards are at an all time low.

I will NEVER EVER purchase a DEFY product again and I'll make damn sure everyone I know never purchases one of their products!