PATHETIC PRODUCT PROMOTION AND CUSTOMER SERVICE

<p>Defy ran a promotion, whereby if you purchased a Washing Machine you would qualify for a free holiday from a list of destinations. We purchased the machine from Game at CityView but were told that we would need to wait for our voucher to enter as they were out of stock.</p> <p> </p> <p>We received the voucher after about 2weeks and upon submitting it to Defy was sent an automated message that we would be contacted within 5-10 working days by a representative to confirm our booking. We never were.</p> <p> </p> <p>At that time Saddle and Trout was on the list and was going to be my selection. I even tried calling repeatedly without any reprieve. I thereafter sent a follow-up email and was only contacted after the 3rd sent email. This entire process took over a month for me to get any feedback from their department.</p> <p> </p> <p>I was now given the list of destinations again, and Saddle and Trout was not listed. When I explained that when I initially submitted my voucher to be contacted for my booking, when Saddle and Trout was listed, I was not contacted. I was then told that it is due to availabilty, of which I said that I was aware of this fact, but this should not have been the case if there was in fact not such a long delay in getting back to my many attempts to contact them.</p> <p> </p> <p>I sent them an email outlining my grievience and asking for assistance. I have not been contacted thereafter. The holiday has to be booked by or before June/July 2017 and to date I have not been able to make a booking.</p>