hN
henry N
1 reviews | Active since Oct 2009
04 Oct 2024, 16:01
Pathetic product and after sales service.
I bought my Defy 14kg top loader washing machine on 14 May this year. Im having problems of imbalance every load. The machine is even and not standing uneven. It also started to make a bad noice while washing! The tech guy just came and looked at the machine by standing in front of it, and informed me to move the clothes by hand, every single time it is knocking the side. This happens with every spin. I he also heard the noice and informed me its a normal noice. Thats bull. The noice was never there. This is a new machine that costed 8k. And not even 6 months and its having problems.
Helpful (0)
Replies (5)0
Replies (5)
Defy Appliances's replyOfficial
07 Oct 2024, 10:57Good day Henry,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply07 Oct 2024, 10:57
Official
Good day Henry,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
hN
henry N's updateReviewer Update
08 Oct 2024, 13:01Still no feedback. This is truly pathetic!!!
hN
henry N's update08 Oct 2024, 13:01
Reviewer Update
Still no feedback. This is truly pathetic!!!
Defy Appliances's replyOfficial
08 Oct 2024, 15:48Good day Henry,
The issue was escalated to management and a new job will be logged- The team will be in touch for your new job as a Technician will be sent out again for resolution of this issue.
Warm Regards,
The issue was escalated to management and a new job will be logged- The team will be in touch for your new job as a Technician will be sent out again for resolution of this issue.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply08 Oct 2024, 15:48
Official
Good day Henry,
The issue was escalated to management and a new job will be logged- The team will be in touch for your new job as a Technician will be sent out again for resolution of this issue.
Warm Regards,
The issue was escalated to management and a new job will be logged- The team will be in touch for your new job as a Technician will be sent out again for resolution of this issue.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
hN
henry N's updateReviewer Update
10 Oct 2024, 09:41This is a joke. Still no feedback nor any communication.
hN
henry N's update10 Oct 2024, 09:41
Reviewer Update
This is a joke. Still no feedback nor any communication.
Defy Appliances's replyOfficial
10 Oct 2024, 10:04Good day Henry,
The team has confirmed contact and your appointment today.
Warm Regards,
The team has confirmed contact and your appointment today.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply10 Oct 2024, 10:04
Official
Good day Henry,
The team has confirmed contact and your appointment today.
Warm Regards,
The team has confirmed contact and your appointment today.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd