PATHETIC PRODUCT

I purchased a 8.5 kg washer dryer ..Defy from Dion wired. Within 6 months this machine broke. I complained to defy of 22 December 2017. They promptly sent out a technician who stripped the machine and assumed the power board on the machine was burnt. He then ordered various other parts , none of which rectified the problem. 15 days later still no signs of anything being done. I have to take my clothes to the laundromat daily. The first technician was sent out three times. After complaining to Defy they sent out a different technician, who made an appointment to be at my premises at an arranged time, since there is no one at home. This technician does not keep his appointment and phones me at 6 30 pm to reschedule. This is totally unacceptable.