Pathetic (or actually NO) “service”

I’ve been struggling for months to get a new set of knobs for my ceran hob. NO RETAILER has stock, and all of them say they can’t get Defy to supply the spare parts. They said I should contact Defy directly, which I am trying to do, but, obviously they don’t respond to emails, and their phone is just ringing. After resending my email numerous times to ***, someone (Lerato) eventually responded by asking my location to refer me to the nearest agent. I rep**** immediately, but, obviously, once again, as expected, no response from them! So, I am still waiting for them to reply. In the meantime I am resending my same email over and over again! They should probably get annoyed and maybe reply! 🤣🤣. It’s just pathetic that ordinary spare parts for a local brand are not available. Do they want me to buy a whole new hob, even if there is nothing wrong with it? PATHETIC.