1 reviews | Active since May 2021
Pathetic
Defy doesn't even deserve a 1 star.
We bought a Defy dishwasher from Makro 29 May 2021. We realised that the soap dispenser struggles to close. 2 June 2021 we called Makro and they advised that they'll log a ticket with Defy and they will contact us to arrange a date to service the dishwasher. It's been four days and no date has been given to us. Eventually someome from Defy contacted us after complaining on Facebook. The repairsman came out to check the dishwasher and said the soap dispenser cap is faulty and needs to be replaced. Same story, received no feedback from the repairsman and/or Defy. We followed up with the repairsman in June and he said they've ordered the part and it will arrive in a week. It's been a month later and still NO FEEDBACK. How many more hours do you require your clients to follow up to get feedback? Absolutely pathetic service and would not recommend anyone to buy Defy. Why in the first place is something broken on a brand new dishwasher. One would think the products get quality checked before they are sold?
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Such a joke.
Such a joke.