1 reviews | Active since Nov 2016
Pathetic defy
<p>I have a Defy 13kg washing machine which I bought for my wife. It has been working perfectly for almost four years. In September the machine stopped washing due to the drum not rotating. I called the Defy repair centre in Durban. I was advised of the payments required for transportation and the quote to follow before the repairs is done. A guy named Roy came to assess the machine and told me it can be repaired. I then payed R450 cash for the transportation from my house to the repair centre. On the 16/09/16 I was given a quote of R582.96 for the repair which I accepted and was told to pay on delivery. The machine was delivered in early October and as promised, I paid the full amount because the machine was supposedly repaired. A day later my wife tried to use the machine but the same problem was found. I called them back and they came and collected the machine again for repairs on the 26/10/16. On the 11/11/16 the machine returned and I was promised that all was sorted. I have once again had the same problem with the machine. I have been very patient with these guys but this is pathetic customer service. I am starting to wonder if there is anyone there at the repair centre or Defy as a company who knows what they are doing. Today I tried calling them and got a voice recording that said the number has been changed. I have reached boiling point with these guys now I want my money or they must send someone who is competent to repair the machine in my house so I can show them how to test a washing machine for washing purposes, because seemingly those technicians don't know how that is done. My wife is always complaining to me about doing handwashing when I bought her a washing machine. I am willing to wait till this saturday for the technician to come and do what he/she is paid to do or I get my R1032.96 refund so I can go to someone else. I am very disappointed. I own a metallic fridge which is also Defy but I will never buy their products again.On the 24/11/16 I managed to get hold of the manager of the Durban Defy branch Mr Ismail Khakhi. I explained my complaint and he promised me that a technician was going to call me and advice of the time they will come and repair my washing mahine on 25/11/16. I received a call and was promised it was going to be fixed on 25/11/16 after 08:00 till now no one has come to my aid. I now want my money back </p>
On the 05/12/2016 the washing machine was once again taken for repairs because Mr Isnail Khakhi refused to give my refund until he has assessed the machine personally. Today marks the nineth day the machine is still with them. This shows the machine was not repaired in the first place. He has not contacted me since nor has he offered my refund because his technicians cannot fix their own appliance.
On the 05/12/2016 the washing machine was once again taken for repairs because Mr Isnail Khakhi refused to give my refund until he has assessed the machine personally. Today marks the nineth day the machine is still with them. This shows the machine was not repaired in the first place. He has not contacted me since nor has he offered my refund because his technicians cannot fix their own appliance.