Pathetic customer service from Defy. fridge parts are brittle and they dont want to take responsibility for a fridge less than 6months old!!!

I am very disappointed with Defy as a "trusted" brand. i have a fridge that is less than 6months old and first the water dispenser lever breaks and now less than 3months apart the freezer drawer breaks- and I was told by the call center supervisor that they are not going to replace it- Ishmail Mosweu. there was a tray of ice in the freezer drawer and while gaining access the plastic just detached from the body of the drawer!? HOW IS THIS NOT COVERED??? there was no negligence or rough play with the drawer! this is horrible customer service from such a big company.

Official business reply Hello Yumna,

Thank you for getting in touch and we'd like to apologise for the inconvenience. We'd like to have this resolved for you so a member of our Team will be in touch as soon as possible.

Kind regards,

Defy Brand Team

STILL THERE HAS BEEN NO CONTACT MADE as of the 24th August 2018