1 reviews | Active since Jun 2016
PATHETIC CUSTOMER SERVICE FROM DEFY
Pathetic Customer Experience. I logged a call with Defy 16 March; Jobno: 871849. To date I havr been calling them weekly to come fit a new stove top. I always get a promise a technician will come the following week till today
My glass stove top is broken. It does not have a partno so Defy policy is to send technician to check partno amd charge R450. They would then give me a quote. Technician came after 2 weeks of logging the call vs the said 3 - 5 day lead time.
No one has contacted me to grt the payment for the callout which is really a joke.
No one has contacted me with the quote.
Every week i call amd get promises but dololo customer service.
I would not recommend to anyone to purchase anything from this company.
I am stuck for 2 months unable to cook and the only solution for me is to fit another stove which will cost me a fortune I didn't budget for.
Defy customer service really sucks!!
Hello Phakama,
Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the inconvenience you've experienced thus far. This is certainly not acceptable and we'd like to assure you that we are going to have this resolved. A member of our Team will be in touch soon.
Kind regards,
Defy Brand Team
Hello Phakama,
Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the inconvenience you've experienced thus far. This is certainly not acceptable and we'd like to assure you that we are going to have this resolved. A member of our Team will be in touch soon.
Kind regards,
Defy Brand Team