Pathetic customer service

What is new.... Over the past year I have actually gotten used to logging complaints and them not responding. In the meantime I am sitting with a non working appliance.... AGAIN!

Mon, 30 Sep, 19:15 (6 days ago) to me

Thank you for your service enquiry. This email serves to confirm that we have received your service enquiry and our service team will be in contact with you shortly.