Pathetic after sales service!!!!!!!!!!!

Defy does not earn any star!!!! Rating 0. I've been without a fridge since 19 Dec 2023. The call centre does not communicate at all. I have to constantly phone them and follow up. Number one - Whenever I phone 3 to 4 agents gives me different stories. No the technicians will come today 27 Dec. Next one, no they ordered the spares. It's frustrating to be without a fridge/ costly!!!!

Defy agents does not communicate at all. Today is the 3rd of Jan 2024 and the fridge is still not fixed. I've phoned again today and Nomsa said she will follow up with the spares dept. I am still waiting for a communique from her!!!!!!!!!!!!!!!!!!!

Once this thing is fixed I am selling all defy appliances!!!!!!!!