Passing the Buck & UNWILLINGNESS to take ANY RESPONSIBILITY for WARRANTY

I have purchased a Gas Stove ONLINE and registered the WARRANTY with DEFY as it is a DEFY GAS STOVE and they REFUSE TO accept a REQUEST FOR SERVICE and I have been given the RUN AROUND for WEEKS now and ABSOLUTELY NODOBY is WILLING TO TAKE RESPOSIBILITY FOR A NON-WORKING GAS STOVE!

I have subsequently logged the following query / issue with DEFY via email:

I have purchased the Gas Stove from Hi-Fi Corporation on 15 October 2022. I was retrenched, 10 February 2017, and do not earn an income and had no funds to get the installation done until now. I have however, managed to save money to have the installation done, which was only done today, 1 April 2023.

When the stove was delivered, it was taken out of the box and has been standing in the kitchen for the entire time, BUT has never been used at all. The authorised Gas Installer took the package that was taped to the oven tray out of the oven, AND "the Safety regulations stipulate that the ANTI-TILT mechanism supp**** with the stove, must be fitted" HOWEVER, that was not included or inside of the stove where the manual etc were.

After the installation was completed, the Authorised Gas Installer tested the 4 gas burners as well as the oven to check and make sure that it works, but UNFORTUNATELY, 3 of the gas burners as well as the oven does not work.

He has tested the Oven as well as the gas burners as per the manual that was included, inside the oven, which states the following: Igniting the gas burners Burner is equipped with automatic ignition. • Keep the burner knob pressed in. • Turn it counter clockwise to the large flame symbol. • Ignite the hob by pressing the automatic ignition. • Adjust it to the desired cooking power. Oven operation The gas oven is operated by the gas oven control knob. In off position (top) the gas supply is Off. Switching on the gas oven The gas oven is ignited with the ignition button. • Open oven door. • Keep gas oven control knob pressed and turn it counter clockwise. • Press ignition button and release it again. • Keep the gas oven control knob pressed for 3 to 5 seconds. • Repeat the process until the emanating gas is ignited. • Keep the gas oven control knob pressed for another 3 to 5 seconds. Be sure that gas has ignited and flame is present. • Select the desired baking power/ gas mark. • If there is no electricity; ignite the gas with the gas lighter from the ignition control hole.

He has tested the operation of the gas burners and oven extensively, without any success and even kept the control knobs for gas burners and oven in for up to between 10 – 20 seconds and even much longer than the “specified 3 - 5 seconds as per the manual.”

I am reporting the ”NOT WORKING AT ALL” condition of the FREE-STANDING GAS STOVE and under the warranty that I have PREVIOUSLY registered on your website.

They are NOT prepared to attend to OR HONOR THE WARRANTY registered ON the DEFY Website (and confirmation received FROM Defy on 8 December 2022 ALREADY) for my REQUEST FOR SERVICE, because as per an email reply that I have received on 18 April 2023, from the "Defy Authorised Service Centre Roodepoort" they did not receive PoP. I have however, sent them the PROOF OF PAYMENT AS WELL AS THE COC for the Gas Installation which was done on 1 April 2023.

I am totally and utterly DISGUSTED with DEFY and WILL NEVER EVER reccomend them to ANYBODY. After sales and a WARRANTY REGISTERED i=on a MANUFACTURER"s WEBSITE means ZERO, becuase they just keep passing the BUCK , NOBODY in this country of us takes responsibility for ANYTHING.

I have also now logged a COMPLAINT with NCC because of the ATTITUDE of DEFY!!!!!!