One Massive Rip-Off

<p>Dear Defy,</p> <p>I am disgusted with how you are trying to rip me off.</p> <p>Let me start off by saying how fickle I think your "warranty" is - my Defy Hob DHD378 is still under warranty and yet you refuse to replace my Hob's cracked glass. I honestly don't think that within a few months of using the hob, the glass should be such bad quality that it just cracks when a spice bottle tips over onto it? Please explain how the glass spice bottle is still perfectly whole and the glass hob is cracked because in my mind, it should be the other way around??</p> <p>Now, I have to pay R2200 to replace the GLASS of the hob (there is absolutely nothing wrong with the hob itself) - when an ENTIRELY brand new hob of the same make costs R2999 - are you kidding me? What a massive *******! How can you possibly charge 73% of the sale price just to replace one component of the hob? How can you charge R2200 for a slab of GLASS??</p> <p>Thats not to mention that every single DEFY employee I spoke to (including your instore resellers and online call centre) tried to sell me entirely new hobs instead of telling me that just the glass could be replaced. Another attempt to rip me off!</p> <p>Really shocked by this terrible customer service! You are forcing me to replace this hob with another hob from a different brand, even if I have to pay more. I'll also be reporting your attempts to ******* your patrons to Hello Peter as well.</p>