mC
michael C
1 reviews | Active since Jan 2017
16 Mar 2022, 10:43
Once an SA institution, no they just produce ****...
Bought a defy dryer. My last one lasted me 20 years. This one is a piece of ****. Design flaws abound. Support staff are clueless...how is this company still in business?
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Replies (2)0
Replies (2)
Defy Appliances's replyOfficial
16 Mar 2022, 10:51Hi michael
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply16 Mar 2022, 10:51
Official
Hi michael
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
mC
michael C's updateReviewer Update
18 Mar 2022, 16:20So the service team, in the form of Basil called me yesterday evening. Promising that he was investigating the query and would get back to me latest Friday morning. Needless to say I didn't hear a word from him all day. Then I had to call a few different numbers...eventually, I got hold of Anthea van Wyk, who didn't know where Bazil was. She still made me hold for more than 15 minutes on the phone (at my expense) to allegedly speak to a manager. Am absolutely sick of Defy's pathetic customer service. I will be sueing you..please call me and I will hand you straight over to my lawyers. See you in court you shameless ****.....how do you sleep at night?
mC
michael C's update18 Mar 2022, 16:20
Reviewer Update
So the service team, in the form of Basil called me yesterday evening. Promising that he was investigating the query and would get back to me latest Friday morning. Needless to say I didn't hear a word from him all day. Then I had to call a few different numbers...eventually, I got hold of Anthea van Wyk, who didn't know where Bazil was. She still made me hold for more than 15 minutes on the phone (at my expense) to allegedly speak to a manager. Am absolutely sick of Defy's pathetic customer service. I will be sueing you..please call me and I will hand you straight over to my lawyers. See you in court you shameless ****.....how do you sleep at night?