On going repair problem and does not seem like defy know how to communicate

*** ref. In 2022 i logged a call to fix my double door fridge for the first time. I had multiple calls logged up to this day for the very same problem. They had to contact me but decided to contact another number not my number where they have been sending the reference number to, that i have communicated multiple times to take the alternative number off but up to this day its still there and causing problems. So the fridge was arranged but not with me to be collected in this week that is ending today. When i phoned Wednesday to ask what message i got about a part that need to be ordered on ref number above, it was said the unit need to be collected. Phoned Bazil on Wednesday in his notes at Defy he had said he will contact me on the day it's Friday no call from him. So i have ***, 173533, ***, ***, *** references same problem and they want to take the unit again to repair again the same problem. Clearly this unit is problematic and the fact they want to shift blame when they dont communicate to me. I left multiple messages for Bazil to contact me but i guess it depends who you are to get assistance and does not look like they care for their clients after purchasing products. So does this look like food is a luxury and having a fridge?? Im beyond frustrated and yet another long weekend approaching.