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Pontso M
1 reviews | Active since May 2011
18 Jun 2021, 13:28
Not valuing customers ??
Defy service is very pathetic, we have logged a call for a washing/dryer machine that is faulty on the 6 April 2021. Until today the issue hasn't been resolved, as a customer I feel I am not a priority to them, we have to hand wash our laundry whereas we have bought a machine. This is a terrible service, I keep on given different excuses each time I call. I am so disappointed with this service and want to escalate this further than this. I have been so patient and have ran out of patience now.
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Defy Appliances's replyOfficial
18 Jun 2021, 13:51Hello Pontso.
Firstly, we would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Firstly, we would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Defy Appliances's reply18 Jun 2021, 13:51
Official
Hello Pontso.
Firstly, we would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Firstly, we would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
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Pontso M's updateReviewer Update
18 Jun 2021, 14:01Job number ***, it has been over 2 months now.
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Pontso M's update18 Jun 2021, 14:01
Reviewer Update
Job number ***, it has been over 2 months now.