NOT THE USUAL DEFY SERVICE

My wife and I are pensioners. We have been a DEFY customer for many years and we only have DEFY appliances including the stove and hob, the washing machine, the dish washer and the fridge. Usually we are well satisfied with the service we have received. However, our double door fridge , which is still under warrenty, has a problem with the deep freeze section and our food all spoiled. We contacted the DEFY help line and were told that there is nothing that they can do because of the lock down. We esculated this to a more senior person and they too said that they could not send out a technician to assist us. Now we don't really want to go to town shopping but I fear that we will be forced to as we have lost all our supplies and cannot store anything in the deep feeze. We asked if the government has a policy for such essential services? DEFY are forsaking some of their most loyal customers.