RM
Rembu M

1 reviews | Active since Jan 2019

21 Feb 2023, 13:46

Not quality products used on Defy stoves

in 2019 i bought a Defy Hob and Oven combination Slimline. It worked well for the first few months. Since then, i have been getting ER22. The technician can and fix by just replacing the control panel. a year later the error can back and another technician can and replace the control again. Everytime i asked the technician, what was wrong and they all say it is a control panel problem. A year is gone and the error is back again. It means all they were doing was just a temporary fix or maybe Defy is now using inferior products. Unfortunately this time i was to that my warranty has expired.

So for anyone who want to by the Defy Slimline stove, be careful. Yo will only use it for few months and get ERR. 3 Years later you will be fixing from your pocket or replacing the product. It is not a good a good stove at all. Rather go for another brand. I regret spending my R5000 for a low quality product like that. I trusted the brand but now i have learned my lesson. Won't advice anyone to buy it.

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Replies (1)
Defy Appliances
Defy Appliances's reply22 Feb 2023, 09:22
Official
Good Morning, Rembu.
Apologies for the inconvenience.

Please rest assured that our Customer Service Team has received your query and all the necessary details you provided. 

They will be in touch during the course of the day to advise further.

Please do not hesitate to contact us if you have further queries or concerns.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd