MB
Maureen B
1 reviews | Active since Oct 2021
18 Oct 2021, 08:07
Not happy
We bought a defy new Yorker 5 plate stove and for 2 months tried to figure out the how to work the oven!! Eventually placed a service call .we had a prompt visit by one of their technician .The thermostat wasn't working!!! First we were promised a replacement by tafelberg furnishers, then we were told it was just a replacement of the faulty thermostat, and I quote,that is something small!!!.after a few call we were promised a replacement but must wait until sometime in October when stock is expected!!!!!a multi million rand company holding us hostage !!!R11.599.00 for the stove and we can only use the the burners
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Defy Appliances's replyOfficial
20 Oct 2021, 13:55Hi Maureen
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply20 Oct 2021, 13:55
Official
Hi Maureen
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team