Nope. Not another Defy

A once proud, stalwart company whose reputation has been besmirched by poor products and indifferent service. I have been told, repeatedly, that a technician will contact me, that the complaint would be escalated. Yada, yada, yada. Meanwhile my Defy DFF 417 side-by-side fridge/freezer is becoming increasingly unserviceable and I fear that I will lose all the meat and other products if nothing is done to repair the appliance. Defy need not be concerned, though. Job number *** will be the last one they need to attend to as far as my family is concerned. Come on! Wake up, Defy!