NON EXSISTENT AFTER SALES SERVICE

My defy double door fridge is less than 2 years old and is now sounding like a boeing engine and running almost continuously , so Makro where I purchased it, sent a request to Defy to come and inspect it. That was over a week ago and I have not heard anything from Defy in regards to this request?!? This is the same issue I had a couple of months ago when the freezer section packed up and despite my numerous phone calls to Defy it still took them over a week to come and repair it and during this time I lost most of my frozen items The after sales service from Defy is non existent and in this respect I would urge buyers to think twice before purchasing a Defy product