DP
Delon P
1 reviews | Active since Jan 2020
26 Jan 2022, 10:25
Non existent online customer service
Sent an email inquiring about a repair, and no one bothered to reply.
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
26 Jan 2022, 15:41Hi Delon
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply26 Jan 2022, 15:41
Official
Hi Delon
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's replyOfficial
17 Feb 2022, 15:35Hi Delon
Please note that our service team has been trying to get hold of you with no success, kindly check your email and provide an alternative number to get hold of you or please advise if you still need assistance.
Kind Regards,
The DEFY Team
Please note that our service team has been trying to get hold of you with no success, kindly check your email and provide an alternative number to get hold of you or please advise if you still need assistance.
Kind Regards,
The DEFY Team
Defy Appliances's reply17 Feb 2022, 15:35
Official
Hi Delon
Please note that our service team has been trying to get hold of you with no success, kindly check your email and provide an alternative number to get hold of you or please advise if you still need assistance.
Kind Regards,
The DEFY Team
Please note that our service team has been trying to get hold of you with no success, kindly check your email and provide an alternative number to get hold of you or please advise if you still need assistance.
Kind Regards,
The DEFY Team
DP
Delon P's updateReviewer Update
10 Jun 2022, 06:37my email is ***, but perhaps best to call. ***. Thank you.
DP
Delon P's update10 Jun 2022, 06:37
Reviewer Update
my email is ***, but perhaps best to call. ***. Thank you.
Defy Appliances's replyOfficial
10 Jun 2022, 16:20Good Day, Delon.
Thanks for the details.
Can you please kindly send through the job number associated with the repair?
Apologies for any delay and inconvenience.
We wish you a lovely evening ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Thanks for the details.
Can you please kindly send through the job number associated with the repair?
Apologies for any delay and inconvenience.
We wish you a lovely evening ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply10 Jun 2022, 16:20
Official
Good Day, Delon.
Thanks for the details.
Can you please kindly send through the job number associated with the repair?
Apologies for any delay and inconvenience.
We wish you a lovely evening ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Thanks for the details.
Can you please kindly send through the job number associated with the repair?
Apologies for any delay and inconvenience.
We wish you a lovely evening ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
DP
Delon P's updateReviewer Update
14 Jun 2022, 12:30There was no job number - that is the whole point of this complain - LOOK at what is written originally - and you will see very clearly that nobody from your organisation got to me with regards to a repair. That is the entire reason I posted this review. I need an element replaced for an old stove - or at least need to know if it can be replaced / repaired. You are welcome to furnish with with a number to call where someone WILL answer that IS able to help me. Thank you. Or call me if you are able to this number ***.
DP
Delon P's update14 Jun 2022, 12:30
Reviewer Update
There was no job number - that is the whole point of this complain - LOOK at what is written originally - and you will see very clearly that nobody from your organisation got to me with regards to a repair. That is the entire reason I posted this review. I need an element replaced for an old stove - or at least need to know if it can be replaced / repaired. You are welcome to furnish with with a number to call where someone WILL answer that IS able to help me. Thank you. Or call me if you are able to this number ***.
Defy Appliances's replyOfficial
14 Jun 2022, 13:05Good Day, Delon.
Apologies for the miscommunication.
We were under the impression that the inquiry was for a repair already in progress, not a spare part.
We will forward the above details to our call center.
They will be in touch for further details/advice.
We wish you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the miscommunication.
We were under the impression that the inquiry was for a repair already in progress, not a spare part.
We will forward the above details to our call center.
They will be in touch for further details/advice.
We wish you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply14 Jun 2022, 13:05
Official
Good Day, Delon.
Apologies for the miscommunication.
We were under the impression that the inquiry was for a repair already in progress, not a spare part.
We will forward the above details to our call center.
They will be in touch for further details/advice.
We wish you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the miscommunication.
We were under the impression that the inquiry was for a repair already in progress, not a spare part.
We will forward the above details to our call center.
They will be in touch for further details/advice.
We wish you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za