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aw.peters aw.peters
1 reviews | Active since Mar 2017
09 Apr 2026, 10:49
Non existent Customer Service
Waiting almost a month for answers to a repair under warranty for my Defy DTL165 Top Loader Washing Machine. Never ending story! They came and looked and only ten days later did they order the parts. When I called on Tuesday I got told the parts arrived and they will schedule an appointment. Today I get told, they are still waiting for parts.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
09 Apr 2026, 12:20Good day Andrew,
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Appliances's reply09 Apr 2026, 12:20
Official
Good day Andrew,
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
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aw.peters aw.peters's updateReviewer Update
09 Apr 2026, 16:15Thank you, but when will this happen?
I have called the Customer Care Line 7 times and got the same promise and the Customer Service Centre in Boksburg 5 times, without them even answering.
Goes straight to voicemail and they don't respond to voicemail or WhatsApp Messages.
Just a big circus if you ask me!
I have called the Customer Care Line 7 times and got the same promise and the Customer Service Centre in Boksburg 5 times, without them even answering.
Goes straight to voicemail and they don't respond to voicemail or WhatsApp Messages.
Just a big circus if you ask me!
aa
aw.peters aw.peters's update09 Apr 2026, 16:15
Reviewer Update
Thank you, but when will this happen?
I have called the Customer Care Line 7 times and got the same promise and the Customer Service Centre in Boksburg 5 times, without them even answering.
Goes straight to voicemail and they don't respond to voicemail or WhatsApp Messages.
Just a big circus if you ask me!
I have called the Customer Care Line 7 times and got the same promise and the Customer Service Centre in Boksburg 5 times, without them even answering.
Goes straight to voicemail and they don't respond to voicemail or WhatsApp Messages.
Just a big circus if you ask me!
aa
aw.peters aw.peters's updateReviewer Update
10 Apr 2026, 15:36Do I have unrealistic expectations to hope for an answer in 24 hours?
Oh, I forgot; it is Friday and nobody works at Defy on a Friday.
Why send me a response in private full of excuses so the public can't see how poor your customer service is!
Shocking!
Stay away from Defy products.
Good day Andrew,
We sincerely apologise for the frustration and inconvenience you have experienced in trying to reach our support teams.
Please be assured that the relevant team has now been notified and your matter has been escalated for urgent attention. We will provide you with an update as soon as we receive feedback from the service team.
In the meantime, we kindly ask for your patience while we work to resolve this as quickly as possible.
We appreciate your understanding and apologise once again for the inconvenience caused.
Warm regards,
Defy Customer Care
Oh, I forgot; it is Friday and nobody works at Defy on a Friday.
Why send me a response in private full of excuses so the public can't see how poor your customer service is!
Shocking!
Stay away from Defy products.
Good day Andrew,
We sincerely apologise for the frustration and inconvenience you have experienced in trying to reach our support teams.
Please be assured that the relevant team has now been notified and your matter has been escalated for urgent attention. We will provide you with an update as soon as we receive feedback from the service team.
In the meantime, we kindly ask for your patience while we work to resolve this as quickly as possible.
We appreciate your understanding and apologise once again for the inconvenience caused.
Warm regards,
Defy Customer Care
aa
aw.peters aw.peters's update10 Apr 2026, 15:36
Reviewer Update
Do I have unrealistic expectations to hope for an answer in 24 hours?
Oh, I forgot; it is Friday and nobody works at Defy on a Friday.
Why send me a response in private full of excuses so the public can't see how poor your customer service is!
Shocking!
Stay away from Defy products.
Good day Andrew,
We sincerely apologise for the frustration and inconvenience you have experienced in trying to reach our support teams.
Please be assured that the relevant team has now been notified and your matter has been escalated for urgent attention. We will provide you with an update as soon as we receive feedback from the service team.
In the meantime, we kindly ask for your patience while we work to resolve this as quickly as possible.
We appreciate your understanding and apologise once again for the inconvenience caused.
Warm regards,
Defy Customer Care
Oh, I forgot; it is Friday and nobody works at Defy on a Friday.
Why send me a response in private full of excuses so the public can't see how poor your customer service is!
Shocking!
Stay away from Defy products.
Good day Andrew,
We sincerely apologise for the frustration and inconvenience you have experienced in trying to reach our support teams.
Please be assured that the relevant team has now been notified and your matter has been escalated for urgent attention. We will provide you with an update as soon as we receive feedback from the service team.
In the meantime, we kindly ask for your patience while we work to resolve this as quickly as possible.
We appreciate your understanding and apologise once again for the inconvenience caused.
Warm regards,
Defy Customer Care