Non-Existant After Sales Service DEFY APPLIANCES

On 1 April 2018 my fridge started to make a weird noise, I requested a Service Call on Defy webpage. I received a reference no. on 4 April 2018 stating 2-3 day for technician to attend to the callout. The fridge is under 5-year warranty. The technician arrived 12 April 2018 after I had made numerous phone calls and sent a number of emails. The technician advised that he had to order a part and when the stock arrives he will return to complete the repair. On 16 April I called again and spoke to the Service manager who assured me the stock had arrived and the technician would arrive before Friday, 20 April 2018. Today Defy inform me the Service manager no longer works there, no surprise after the continuous lies, and now they say there is no stock (since 12 April 2018?) I am angry, disgusted and annoyed I paid over R8,000 for a product that they won't or can't supply service for under a warranty. This is totally unacceptable business practice and completely *********. Never ever will I buy another Defy product and I will make sure that all my friends and business clients also know how they treat their customers - no respect!!!!