PT
Philela T
1 reviews | Active since Jul 2023
10 Jul 2023, 11:55
No washing machine for over a month
My machine stopped working a month ago yet I bought it last year November. Defy people came out and told me they have to order new parts. Now I'm told parts are out of stock and they will replace me with a new washing machine. Now they are giving me the run around and I need to wash my family's clothes. I am stressed.
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Defy Appliances's replyOfficial
10 Jul 2023, 15:21Good Day, Philela.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and stress you have experienced due to the prolonged wait for your washing machine to be repaired or replaced.
We understand the importance of having a functional washing machine, especially for the needs of your family. We sincerely apologize for the delays and the runaround you have encountered in the process.
Please be assured that we take your concerns seriously, and we are actively working to resolve this matter as quickly as possible. We apologize for the unavailability of the required parts and any miscommunication that may have occurred.
Our team is committed to finding a suitable solution for you, whether it involves repairing your current machine or providing a replacement. We will follow up with our service department to ensure they prioritize your case and provide a resolution promptly.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and will do our best to address your needs as quickly as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and stress you have experienced due to the prolonged wait for your washing machine to be repaired or replaced.
We understand the importance of having a functional washing machine, especially for the needs of your family. We sincerely apologize for the delays and the runaround you have encountered in the process.
Please be assured that we take your concerns seriously, and we are actively working to resolve this matter as quickly as possible. We apologize for the unavailability of the required parts and any miscommunication that may have occurred.
Our team is committed to finding a suitable solution for you, whether it involves repairing your current machine or providing a replacement. We will follow up with our service department to ensure they prioritize your case and provide a resolution promptly.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and will do our best to address your needs as quickly as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply10 Jul 2023, 15:21
Official
Good Day, Philela.
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and stress you have experienced due to the prolonged wait for your washing machine to be repaired or replaced.
We understand the importance of having a functional washing machine, especially for the needs of your family. We sincerely apologize for the delays and the runaround you have encountered in the process.
Please be assured that we take your concerns seriously, and we are actively working to resolve this matter as quickly as possible. We apologize for the unavailability of the required parts and any miscommunication that may have occurred.
Our team is committed to finding a suitable solution for you, whether it involves repairing your current machine or providing a replacement. We will follow up with our service department to ensure they prioritize your case and provide a resolution promptly.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and will do our best to address your needs as quickly as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and stress you have experienced due to the prolonged wait for your washing machine to be repaired or replaced.
We understand the importance of having a functional washing machine, especially for the needs of your family. We sincerely apologize for the delays and the runaround you have encountered in the process.
Please be assured that we take your concerns seriously, and we are actively working to resolve this matter as quickly as possible. We apologize for the unavailability of the required parts and any miscommunication that may have occurred.
Our team is committed to finding a suitable solution for you, whether it involves repairing your current machine or providing a replacement. We will follow up with our service department to ensure they prioritize your case and provide a resolution promptly.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and will do our best to address your needs as quickly as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving