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Shaun C

1 reviews | Active since Jun 2012

08 Jan 2018, 14:21

No Service Repairs

I have logged a call several times for repairs and still the problem has not been resolved on my fridge water dispenser. The first log was in April 2017 after I bought the unit and the water dispenser wasn't working. A service team who came to look at the problem, they then returned the next day but only left a msg that the pipe was blocked in the door and left, nothing was repaired. I logged another call in June for the same issue but no one contacted me, then another call in September ref no: 777949 and I then logged another call *** in November and still no one has phoned me to come do the repairs. In the interim the ice dispenser is also now not working. Wonder when I can expect someone to fix this problem?... this is ridiculous..

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Replies (3)
Defy Appliances
Defy Appliances's reply08 Jan 2018, 14:49
Official

Hello Shaun,

Thank you for getting in touch and taking the time to provide us with your feedback. We'd like to sincerely apologise for the inconvenience thus far and investigate what went wrong in the process surrounding your repair. We'd like to obtain more information so a member of our Team will be in touch via email or a telephone call soon.

Kind regards,

Defy Brand Team

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Shaun C's update19 Feb 2018, 11:52
Reviewer Update
Just in light of the above, Defy came a week later to repair the fridge needless to say the water dispenser is still not working and the ice dispenser wast repaired either. if the unit cant be fixed then I expect a new unit. This is a unit which has a 5 year guarantee! this has also been dragging on now for almost 10 months. seriously, replace the unit.
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Shaun C's update21 Nov 2018, 09:08
Reviewer Update
And here I am again complaining about the fridge, the water dispenser and ice machine doesn't work....again. The above previous post was only sorted out in April 2018. This has been an issue since I purchased the unit and you can view all the logs on your system regarding it. To my knowledge it has been 7 x logs of which you were at my premises 5 x times. I have again logged a technician but seriously I want a replacement ASAP! It cant go on like this and would appreciate a call from proper management. Latest log is ********** . This unit has a 5 year guarantee and is now only 1 1/2 years old, you can even verify it by its serial number. Pleae phone to sort this out