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Damon A

1 reviews | Active since Feb 2023

15 Feb 2023, 07:52

NO SERVICE NO PARTS NO NOTHING

Logged a call on 12 Dec 2022 *** - calls and promises made to NO avail!!! When doing a follow up on the 20th January, i find out defy then closes my ticket to avoid breaching SLA on this... I THEN GET GIVEN A NEW TICKET WITH A NEW SLA ON 20 January 2023 and Still NOOOO SERVICE!!!!! ***

HOW CAN A COMPANY AND ITS EMPLOYEES BE SO ***** GIVEN THEIR BRAND NAME??? My washing machine has been broken for Months wating for 1 Part!!!!!

adding to this for the 20th January ticket "I spoke to Corne at the PE office *** on Wednesday 8/2/2023 and he promised for Monday 13/02/2023 latest Tuesday 14/02/2023 the part was stuck in Durban .. original call was logged on the 12/12/2022 ref no *** they closed it and logged a new call on the 20/01/2023 ref no ***."

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Replies (4)
Defy Appliances
Defy Appliances's reply16 Feb 2023, 07:49
Official
Good Morning, Damon.
Sincere apologies for the delay.

We have escalated the above for follow-up with the regional team, and our Service Team should be in touch as soon as feedback is received.

Please do not hesitate to contact us if you have further queries or concerns.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd
DA
Damon A's update23 Feb 2023, 10:42
Reviewer Update
HOW HAS THIS NOT BEEN RESOLVED??? I WAS TOLD I WILL BE SENT A NEW MACHINE LAST WEEK NOW IM BEING TOLD ABOUT MANAGERS APPROVAL???? PLLLLLLEEEEEAAAASSSSSSEEEEEE SORT THIS OUT!!!! This is a waste of time and MY MONEY!!!!!
DA
Damon A's update23 Feb 2023, 10:44
Reviewer Update
3 months and nothing from DEFY!!!!!!!!! ABSOLUTELY NOTHING!!!!
DA
Damon A's update23 Feb 2023, 11:09
Reviewer Update
After getting call from their call centre on Friday at 12.15pm to say they going to give a replacement unit in 3-4 working days I phoned Game Mthatha to see if the washing machine had arrived because I did not get a call to collect as promised. The Game consultant calls me back after calling the East London Defy office and suddenly the van carrying my washing machine was hijacked. I decided to call the Defy call centre *** and spoke to a lady by the name of Janine and she says the call is still awaiting the managers to authorise for the replacement.....so who is telling me lies....