NO SERVICE FROM MANAGER OR CALL CENTRE, FIX MY WASHING MACHINE NOW!

I am disgusted at the run around and lack of feedback and service from defy. It's been a month now for 1 flipping part for a washing machine. I have called literally almost every single day for the past month complaining and asking for feedback and always get told someone will contact me. I sit and wait for feedback from a manager to call me and it looks like people at defy get paid to do nothing. I spoke to a Manager called Jan and gave my job number and he took my details and said he will call me back and absolutely nothing has happened. I have a place which is partially furnished and is being rented out and my tenants are not happy and do not have a washing machine, it's extremely frustrating to get a simple answer of when a small part will be delivered. Is your strategy to frustrate the client as much as they possibly can and to beg and plead to get service??? Get your **** together please and fix my dam washing machine, you are costing me time and money and I will not stand for this! Get someone to contact me who is actually competant and actually doesn't expect to get paid to do buggar all PLEASE! I HAVE BEEN PATIENT LONG ENOUGH!