No Service from Defy

<p>I bought a new Defy Fridge through Hirches in August and still under guarantee. Since day one the ice maker has not worked properly. Problem reported through Hirches, said I would have a call from Defy within 48 hours. This took a week and they just arrived at my Home without calling me first. Supposedly they fixed the problem to find out when I got home the Mother boards does not work at all.</p> <p>Had to report problem again, took another few days for Defy to arrive with Technician spending more than an hour trying to fix the problem to no avail. He took the part out and with him and said he would be back the next day to replace, two weeks later and no reponse. I have reported the matter repeatedly to Hirches and them with Defy to no avail. </p> <p>This is not service from a well respected Company and I think by now they should actually replace my Fridge with a new one.</p> <p>This also happened with the new Dishwasher I bought two years ago and after the 4th time I made them replace it. Why does it take so long for Defy to sort problems or give you feedback.</p>