No service delivered from DEFY.

Hi Team

I called into Defy on Monday the 20 July at 08:00 to request for a technician to come and fix my oven, bearing in mind that my oven was fixed last year by Defy and has the very same problem now.

I was told that a technician has been allocated to my request and that he would call me during the co**** of the week. By Wednesday I had not heard from anyone and followed up with Defy and was told to expect Joseph to come to my home by Friday. On Friday morning I called again to check if Joseph was still coming and it was confirmed that he would be coming at 17:00 which was really inconsiderate knowing that I would sit all day unable to use my oven, nevertheless I waited patiently.

By 17:30 Joseph had not pitched nor contacted me and I called Defy again and spoke to a lady consultant who promised to get ahold of the technician and also gave me her word to call me back for feedback.

By 18:30 no call was received from Joseph nor the consultant from Defy, I guess she conveniently forgot about me.

It’s Friday evening I will now have to wait until Monday to find someone to assist, meaning that I will not be able to use my oven for the entire weekend. This is frustrating and completely disappointing from Defy. My call number: *** has been ignored from Monday the 20th to date Friday the 24th. During such hard times I found myself wasting resources I do not have to call Defy and after 4 to 5 follow ups, Defy did not once return my call for feedback.