1 reviews | Active since Feb 2018
No service
Do not buy any Defy product,after numerous calls and e-mails my freezer is still not working after i first logged a call in November 2017,a useless technician was at my premises to attend to the problem and could not fix it,5 weeks and i am still waiting for them to collect my freezer,i had the same problem 3 months earlier and had the same bad customer experience. The only reply from them is -we are attending to the problem(shame).
Hello Hannes,
Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the delay in service you've received and the inconvenience thus far. This is certainly unacceptable and we'd like to follow up with our Service Department to find out how we can have this resolved for you as soon as possible. A member of our Team will be in touch.
Kind regards,
Defy Brand Team
Hello Hannes,
Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the delay in service you've received and the inconvenience thus far. This is certainly unacceptable and we'd like to follow up with our Service Department to find out how we can have this resolved for you as soon as possible. A member of our Team will be in touch.
Kind regards,
Defy Brand Team