No response to repair a DEFY fridge under warranty

I bought a DEFY fridge from GAME in Kenilworth, Cape Town on 24 March 2020. On 15 June it started to malfunction. I logged a call with GAME, got the reference number, eventually got a job number but as at 27 July 2020 I have had no response from them. So it looks like in addition to the fridge being of poor quality (but expensive), your agent GAME will not repair the fridge under warranty. How can you let a company like GAME ruin your products reputation? Shame on you! People beware of spending your hard earned money with this company!