NO RESPONSE TO CUSTOMERS IN NEED OF SERVICE

I had to call Defy 6 times today to try to speak to somebody on the phone for a Compliance Certificate and minor repair service. I received a call from a guy in PTA who did not KNOW what a COC is and then an e-mail asking me to fill in a bunch of details when I already said I would like to talk to a technician before I sign a call out form. DEFY! you are losing the plot if you a) cannot answer calls b) put people on hold - AT THEIR COST OF A CELL PHONE CALL and c) don't have the kindness to call your customers back ! I will damned if I EVER buy another DEFY product again!