NO RESPONSE FROM DEFY - 4 DAYS

I have had the absolute WORST experience with DEFY. We bought a double door fridge in Dec 2017 which now the freezer doesn't work at all for the past 4 days as well as our fridge side doesn't keep things cold anymore. We phoned HomeCorp on Sunday as we bought the fridge from them, they then logged the issue on Monday, got a job number and said that DEFY will be in touch. Ever since Monday we have had NO LUCK getting a hold of someone at DEFY and absolutely nobody has got in touch with us. In the meantime EVERYTHING has started going off in the fridge and freezer. We have been told by HomeCorp that our fridge is not the first one with this issue. I am holding DEFY responsible for everything that has gone off in our fridge and freezer!!!!! ABSOLUTELY DISAPPOINTING !!!!!!!!!!!!!!!!!!!!