No resolution of product complaint - Defy deserves no stars

I contacted Defy in October 2021 to log an issue with my oven. They sent out a technician and he came to my apartment only to state that I need to send him pictures so he can escalate the matter. I did so and nothing has been done. I called the call center again in Jan 2022 and dealt with Mariska Otto whom Cc'ed Eduard Knuist and Gail Amond in the email. She seemed very helpful at first but after the first day I stopped getting replies entirely and no one responds to emails now. It it absolutely frustrating dealing with Defy and I've had many issues with appliances from you guys. Balwin needs to change their supplier of appliances