NO QUALITY CONTROL & NON CARING STAFF

On 19/07/2023 I took my microwave to be repaired at the centre in Midrand. I collected it on 20/07/2023. Clearly written on the job card are the two things that were faulty ie microwave not heating & plate not turning. When I arrived home I plugged the microwave into the electricity & switched it on. The microwave heated my food. I discovered that the the plate still did not turn. The plate turning mechanism was not repaired. The technician's name is Jimmy. On 21/07/2023 I went back to the service centre in Midrand. I spoke to Sianda who I think is the manager. He said that he would order the part as they did not have it in stock. He promised to call me on either 24/07/2023 or 25/07/2023 when he said that the part would arrive. He has not called me. He also said that when I bring the microwave back I can wait for for it to be repaired in about half an hour. Sianda has not called me. I have tried calling him a number of times & his cell number just goes to voice mail. I left a message on his voice mail & he has not returned my call. Sianda clearly does not care about his customers & makes false promises. Defy appliance service centre does not have a quality control policy in place as Jimmy failed in his job. I am totally disgusted.