GW
Gary W
1 reviews | Active since Dec 2010
18 Feb 2022, 13:29
No Invoice - No Warranty
I have a F740 double door fridge that I purchased in August 2019. The fridge shows an error now. I have lost the invoice and I was told by the call center agent that a technician will only be sent at their cost if I have the original invoice. I am rather disappointed that the warranty is meaningless if you don't have the original invoice.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
21 Feb 2022, 14:48Hi Gary
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply21 Feb 2022, 14:48
Official
Hi Gary
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
GW
Gary W's updateReviewer Update
22 Feb 2022, 07:31Thank you for your response and your call. I was not able to find the original Invoice and I doubt the Shop where I purchased it will have kept the records. I respect that your terms and conditions specify that the original invoice must be presented. There as clear quality control markings on the fridge indicating that the fridge is not older than 5 years. I have decided that I will battle on with the defective fridge and when I get an opportunity, I will replace it with a more reliable brand.
GW
Gary W's update22 Feb 2022, 07:31
Reviewer Update
Thank you for your response and your call. I was not able to find the original Invoice and I doubt the Shop where I purchased it will have kept the records. I respect that your terms and conditions specify that the original invoice must be presented. There as clear quality control markings on the fridge indicating that the fridge is not older than 5 years. I have decided that I will battle on with the defective fridge and when I get an opportunity, I will replace it with a more reliable brand.
Defy Appliances's replyOfficial
22 Feb 2022, 09:06Hi Gary
We are sorry to hear that, please note that you can always go to the shop and request the receipt, shops keeps records if you do not find the receipt, kindly note the call will be a cash call out .
Kind regards
The DEFY Team
We are sorry to hear that, please note that you can always go to the shop and request the receipt, shops keeps records if you do not find the receipt, kindly note the call will be a cash call out .
Kind regards
The DEFY Team
Defy Appliances's reply22 Feb 2022, 09:06
Official
Hi Gary
We are sorry to hear that, please note that you can always go to the shop and request the receipt, shops keeps records if you do not find the receipt, kindly note the call will be a cash call out .
Kind regards
The DEFY Team
We are sorry to hear that, please note that you can always go to the shop and request the receipt, shops keeps records if you do not find the receipt, kindly note the call will be a cash call out .
Kind regards
The DEFY Team