No Feedback or Service.

On 1 December i bought a DEFY 614L Stainless Steel Naturelight Side By Side Fridge from Makro and discovered that it does not cool. On 2 December i reported the problem to Makro and they said a technician would get in touch with me. On 5 December i have not heard from any Technician i followed up with the call canter. On 7 December i was contacted and a Technician came out to look at the fridge on 8 December. He confirmed that there is no gas in the fridge and that it should be replaced by a new one. he gave me a reference number and and asked for my receipt. i was told Defy will contact me soon after. On 11 December i contacted Defy in order to see what the progress was on the replacement unit. I was told that the have not started the process as they have not received my receipt yet and i was then given a new reference number *** . i sent them my receipt and to date don't know if they received it or not. it is like there is just no one on the other side when it comes to feedback. it is now 13 days since i did my purchase and i still have nowhere to store my food.