NO CUSTOMER RELATIONSHIP

We have a DEFY F600, around 4 April we became concerned that the freezer was no longer operating optimally. my wife made a few calls to Defy and after numerous too and fro and the call out fee we eventually managed to get a technician out to our house on the 15/04/2015 ***, his diagnoses was that the fan of the freezer was broken, and after a total of R875, we expected all to be ok. We gave the it sometime after the technician was here but Fridge was still not working. we called them back again and they arrived on the 29th April *** questioning the domestic as to how we used the fridge. This time it was diagnosed as having a leak and it was told to our domestic it needs to be taken into the workshop, and then the technician left. I had to call the service centre in the pm, to ask \now what"?. I spoke to Keith and he apologised for the circus however he will check on the collection time for the fridge and he or the receptionist will call me back. it is NEEDLESS to say nothing happened and I am still waiting"