No Customer Care

Its been almost 3 week to get a hob repaired, first call made was on the 05 of September 2022 we the agent was friendly however could not assist with obtaining the model number of the Stove top. The technician was able to come out the following week to check out the issue. Seem that the incorrect part was brought with and repair job has not been completed. About one week late I had received an email with a quote for the required part and payment had been made for the part as well as the repair, follow up emails have been sent of which there had been no reply. Called in to follow up only to be advised that the part is not available , which the agent had said that they would escalate and provide and ETA for the part. Why would you send a quote for the part which is not stocked and also not advised that the part is going to take X amount of time some that maybe a better plan could have been made. As faulty as the product is it very unfortunate that the level of customer care has to match this as well. Definitely would not recommend DEFY to any friend and Family this is an awful experience.