No Care Attitude

l bought a Defy washing machine from Grahamstown Electrical in Grahamstown a month ago. From the start there was a 2 week delay in delivering the machine from the warehouse to the store in Grahamstown. The machine began making a loud noise and not spinning properly after 10 days use. I went into Grahamstown Electrical and informed them of the problem and showed them a video of the machine making the noise. I asked for the machine to be removed and for a new different make to be delivered. I was told no problem i would be contacted with a price list of other available machines. Now 2 weeks later and after the 3rd non arrival of the Defy technician we received a telephone call stating he might either arrive on Thursday or Friday to evaluate the machine. From the past 2 weeks of experience i wont be holding my breath. There has been absolutely no effort made by either the agent or the company itself to resolve this issue with any urgency at all. It is a brand new machine and is covered by the warranty and the consumer protection act. Never by a Defy. You are on your own from the time your money is handed over.