EE
Esmeralda E
1 reviews | Active since May 2021
13 Jun 2021, 08:27
No call back from Defy
No response from Defy Since April. Our gasket wasn’t sealing the freezer. Replaced twice. Today still held down with masking tape. I have logged multiple calls to the call centre, sent messages on their website and emailed. Still no response. Bought the fridge/ freezer in 2017, and we have had endless trouble with this fridge. Been replaced and “repaired” multiple times. This is unacceptable.
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Defy Appliances's replyOfficial
14 Jun 2021, 09:24Hello Esmeralda.
Firstly, We would like to apologise for the experience you had and promise to do our best for your query to be resolved. Please note that we have forwarded your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, We would like to apologise for the experience you had and promise to do our best for your query to be resolved. Please note that we have forwarded your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply14 Jun 2021, 09:24
Official
Hello Esmeralda.
Firstly, We would like to apologise for the experience you had and promise to do our best for your query to be resolved. Please note that we have forwarded your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, We would like to apologise for the experience you had and promise to do our best for your query to be resolved. Please note that we have forwarded your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team