BK
Bernelea K

1 reviews | Active since Sept 2018

03 Jun 2024, 09:27

No after sales service

No response. 8 days since emailing about product under warranty, no acknowledgement or feedback. Not the first time I have had this problem with after sales service, seems to be the norm with Defy.

0
Replies (1)
Defy Appliances
Defy Appliances's reply03 Jun 2024, 09:45
Official
Good day Bernelea, 
We apologise for the inconvenience. 
Kindly note that there are various methods to reach the team if the email is not viable. Please consider calling or sending us a hi on social platforms. We are always here to assist. 
                                                                                                                                           
To help us assist you better, please provide us with your customer details in the private reply: 
Please include your 
-name
-contact number
-product model
-province
-Brief explanation of the fault or issue of the appliance 
 
Your information is confidential and only used to resolve your complaint.
 
Warm regards, 
 
Customer Care Team
Defy Appliances (Pty) Ltd