No After Sales and Absolutely Terrible Service!!!

Our 5 month old Defy freezer (double door fridge/freezer) has stopped working and we have been without a freezer now for more than 16 days!

This has been reported to defy numerous times by calling as well as emails (reference numbers available) we have been on calls with Defy personnel and technicians and although the technician eventually came to have a look, he said the computer is faulty, he then he forgot his tools at our place and thats the only reason why he came back. He then said that the freezer does not have any gas and guess what...he did not have gas with him to fix the problem, so he had to come back again today.

We were now told he regassed the freezer however it is switched off since it is overheating. We have repeatedly phoned and asked to speak to management and they are not taking our call or even calling us back. We were talking to another lady now who promised to call us back before they close for the day which was 16:30 however, we were unable to get a hold of her for 20 mimutes before they closed and still no call back from her and now they are closed for the day.

How is it possible that a 5 month old fridge/freezer does not have gas or is overheating? And ontop of that there is absolutely no after sales or customer service and no one actually assisting us to resolve this matter.