No after care service if under warrenty

Goodday,

Last year my brother and sister-in-law purchased a new washing machine from Defy, beginning of February 2021, the machine starting giving problems, we reported it to Makro and they reported it to Defy (job number ***), everytime we phone they have another story, two months now and you need to make another plan to do your washing. Really is this the service that you receive after you purchased a appliance from Defy. I think we must think twice before buying a appliance from Defy.