New Washing machine takes more than a month to fix

I bought the Washing machine from OK Furniture at the end of October 2015. The machine broke down a week into the new year. I did log the issue with OK and they imediately called Defy's branch in Upington wich services the Kuruman area. After numeorous calls to the Upington branch, they came out on the 2nd of Feb just to find that they do not have the required spare at hand. They phoned me to tel me that this will be sorted and fixed Today(09-02-2016). When i phoned them this morning, they gave me three different stories. 1. We did not recieve any spares for your machine. 2. The guy servicing your area is not at work today. 3. You will just have to wait until we have the spares, we will let you know. this is unexeptable. A verry good product with the poorest service i have ever seen.