JO
Jurie O
1 reviews | Active since Jan 2018
02 Aug 2023, 14:30
new tumbledryer noise
Bought a tumble-dryer at makro 1st time using it makes one hel of a noise phoned makro they said defy will send technician to have a look 1 week later stil nothing from defy phoned customer care what an attitude they have guessits because all she do is hearing people complaining of the bad products they make... last time i support local company ...
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Replies (2)
Defy Appliances's replyOfficial
02 Aug 2023, 15:58Good Day, Jurie.
We apologize for the inconvenience you have experienced with your new tumble dryer. We understand your frustration and regret the delay in addressing the noise issue.
We apologize for the attitude you encountered when contacting our customer care team. This is not the level of service we strive to provide, and we take your feedback seriously.
Please know that we are committed to resolving this matter promptly. Our customer service team will prioritize the dispatch of a technician to inspect and address the noise issue with your tumble dryer.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the inconvenience you have experienced with your new tumble dryer. We understand your frustration and regret the delay in addressing the noise issue.
We apologize for the attitude you encountered when contacting our customer care team. This is not the level of service we strive to provide, and we take your feedback seriously.
Please know that we are committed to resolving this matter promptly. Our customer service team will prioritize the dispatch of a technician to inspect and address the noise issue with your tumble dryer.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply02 Aug 2023, 15:58
Official
Good Day, Jurie.
We apologize for the inconvenience you have experienced with your new tumble dryer. We understand your frustration and regret the delay in addressing the noise issue.
We apologize for the attitude you encountered when contacting our customer care team. This is not the level of service we strive to provide, and we take your feedback seriously.
Please know that we are committed to resolving this matter promptly. Our customer service team will prioritize the dispatch of a technician to inspect and address the noise issue with your tumble dryer.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
We apologize for the inconvenience you have experienced with your new tumble dryer. We understand your frustration and regret the delay in addressing the noise issue.
We apologize for the attitude you encountered when contacting our customer care team. This is not the level of service we strive to provide, and we take your feedback seriously.
Please know that we are committed to resolving this matter promptly. Our customer service team will prioritize the dispatch of a technician to inspect and address the noise issue with your tumble dryer.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. Our customer service team is here to assist you.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
JO
Jurie O's updateReviewer Update
14 Aug 2023, 11:16Well more than a week later and still no technician not even a call? so why the sweet talk ,,,cant complain about the service if there is no service? *** job nr as of reported on 31 july
JO
Jurie O's update14 Aug 2023, 11:16
Reviewer Update
Well more than a week later and still no technician not even a call? so why the sweet talk ,,,cant complain about the service if there is no service? *** job nr as of reported on 31 july