New fridge not working

On Saturday last week me n my mother in-law we went to buy a new Fridge at makro when we got home the fridge was making funny sound after we plugged it ...we called the call center n they said that someone is going to come and check it..up till today nobody has came..we have to call in daily to be **** to...we nolonger excited about this fridge..we want a new Fridge coz this one is damaged..this fridge is making funny sound and the water dispenser is even worse it's leaking..I don't want my fridge to be repaired whiles it's still new coz at the end it will give me more problems...I'm so bitter and angry coz of the services that I'm receiving from defy...please come and take your skorokoro fridge coz I paid a lot of money for this fridge..it's been over a week already...I'm so ****ed...it's either you take this ******* and refund me or you bring a new Fridge.i have a reference that I've been doing a follow up on ever since I bought the fridge..here is my reference number 807839..I asked to speak to the manager n always I'm being told that he is not available..hendric must sort this out....I'm sick n tired of you guys...