New fridge defective - mission to try to get it replaced - very dissapointing service

<p>REF: 757428 - (Defy reference number)</p> <p> </p> <p>I bought a new fridge on 03/08/17 from Makro Milnerton, picked it up on Friday the 04/08/17. Saturday I realised it's over freezing. I phoned the Defy customer care line first thing Monday morning and logged a call. I didnt get any feedback as to when they will come out. I had to phone again and they said the technician will be there on Tuesday. He had a look and advised that it needs to be replaced.</p> <p>Wednesday was a public holiday. Thursday morning I phoned the call centre again to find out what is going on. They said the cape town branch will phone me. That afternoon I phoned again and they put me through to the CT branch. The lady struggled a long time to find my job card, eventually she said I must email my slip from Makro which I did. </p> <p>Friday morning I phoned again, Linda Bezuidenhout said there is a funny message on the job card I need to speak to somebody else. I was holding on for about 10 minutes. I phoned again after half an hour and got hold of the branch manager Andre Bekker. He advised that he will phone me back. Then Makro phoned asking me for my makro card no and invoice number, all the details where emailed throught to Defy (. After that the girl from Defy phoned again asking for the serial number, although she got all the details with her. </p> <p>After two hours I phoned again and Mr Bekker advised that he will only be able to get the new fridge to me by Tuesday or Wednesday next week.</p> <p>I disposed of my old fridge so now I'm sitting with a fridge that is freezing everthing, then defrosting and freezing again. All the food in my fridge and freezer is going to rot becasue of this. He said unfortunaty he can't help me the best he can do is for Tuesday or Wednesday. That is unacceptable.</p> <p>I aslo phoned the customer care line and they say that they will escalate my case. I want to see if they are even going to phone be back.</p> <p>TERRIBLE SERVICE DEFY!!!!!</p> <p> </p> <p> </p> <p> </p>